How to claim

Steps：

Call the Emergency Assistance company to report the claim. Assistance representatives are available 24/7, offering a variety of multilingual services. In the event of an emergency hospitalization, call the emergency assistance company within 24 hours.

During your claim, be sure to keep all of the original bills and receipts.

Submit your completed claims forms, along with your original bills, receipts and other requested documentation to our claims team for assessment. (You have to notify the insurance company in writing within 30 days, and submit all original documents within 90 days of your first visit to the physician)

Waiting for a decision by the claim examiner.
• If the claim is approved, the payment will be made to the insured named on the policy.
• If the claim is denied, a denial letter will be sent to you explaining the reason.

All information is subject to change without notice. Please refer to the insurance provider’s website and policy wording for more details.

Insurance Providers

Allianz

Emergency Assistance:
1-800-995-1662 toll free Canada & USA; ll
416-340-0049 collect call
800-842-08420 Toll Free Worldwide.

Claim Assistance:
1-800-869-6747 toll free collect call.

Mail all original documents to:
Alianz global assistant Claims Department
2100-250 Yonge Street
Toronto ON, Canada M5B 2L7

Tugo

Emergency Assistance:
1-800-663-0399toll free Canada & USA;
604-278-4108 collect call.
001-800-514-9976 toll free from Mexico;
800-663-00399 toll free worldwide.
Claim Assistance:
1-800-663-0399toll free Canada & USA;
604-278-4108 collect call.
001-800-514-9976 toll free from Mexico;
800-663-00399 toll free worldwide.
Mail all original documents to:
OneWorld Assist Inc.
11th Floor, 6081 No. 3 Road, Richmond, BC Canada V6Y 2B2

Manulife

Emergency Assistance:
1-877-878-0142 toll free Canada & USA;
519-251-5166 collect call.

Claim Assistance:
1-877-878-0142 toll free Canada/U.S
Mail all original documents to:

Manulife Financial Travel Insurance
c/o Active Care Management
P.O. Box 1237 Stn. A
Windsor, ON, Canada N9A 6P8

Royal Travel Insurance

Emergency Assistance & Claim Assistance
888.831.2222

Mail all original documents to:
Claims Administration
OLD REPUBLIC INSURANCE COMPANY OF CANADA
Box 557, 100 King Street West
Hamilton, ON, L8N 3K9

Insurance Providers

Allianz

Manulife

Tugo

Emergency Assistance:
1-800-663-0399toll free Canada & USA;
604-278-4108 collect call.
001-800-514-9976 toll free from Mexico;
800-663-00399 toll free worldwide.
Claim Assistance:
1-800-663-0399toll free Canada & USA; 001-800-514-9976 toll free from Mexico;
800-663-00399 toll free worldwide.
Mail all original documents to:
OneWorld Assist Inc.
11th Floor, 6081 No. 3 Road, Richmond, BC Canada V6Y 2B2